Voice of Volunteerism: Inspiring Stories from the Field

 

By Charlie O’Halloran and Peter Turansick, Red Cross writers

Did you know 90% of the work of the American Red Cross is performed by volunteers? Volunteers play an integral role in carrying out our humanitarian mission – and as National Volunteer Week comes to a close, we’d like to once again say thank you.

Last week, the team in Northern New England gathered for a virtual “Voice of Volunteerism” discussion. This discussion, hosted by Arlene Medeiros, featured a panel of three volunteers who shared their incredible stories, inspirations and words of wisdom with those looking to learn more about volunteering with the American Red Cross.

If you missed the interactive panel discussion, you can watch it here.

 Disaster Cycle Services

 “One thing I really enjoy is mentoring the next wave of volunteers who came in behind me to grow into positions utilizing their specific skill set.”

Meet Mark Critz of Londonderry, New Hamsphire. Mark is one of 1,620 active Red Crossers in the Northern New England Region who dedicate their time and talent to helping their neighbors in need.

 Mark has been a volunteer in our region for four years, and in that time, he has taken on many different roles. He surveys shelters as an NNE Logistics Facilities Lead, stores their data as a RAST Sheltering Applications Lead, teaches courses as an Advanced Instructor, and so much more. One of the most important parts of his volunteerism is disaster relief. He is a Disaster Action Team Responder in Southern New Hampshire, and he regularly signs up for shifts with his wife, Sue. Mark deployed nationally several times. One of the things that keeps him volunteering is having the opportunity to help clients through some of the worst days of their lives.

 Mark has volunteered locally, divisionally, and nationally. He has experienced many memorable and rewarding moments, particularly during his national deployments. In North Carolina, he was able to deliver comfortable cots to church volunteers, and cargo vans of leftover blankets to a local dog shelter. In Oregon, he worked with a church to build kits for victims of the wildfires, and saw a sifter box for the first time. Sifter boxes are used to place the remnants of a burned home and sift for personal items. After deploying to Oregon as the Logistics Lead of the Medford District, he deployed a second time to co-lead a Strike Team of Mass Care Shelter volunteers from all over the country, alongside a co-lead from his very first deployment.

 His local work includes ensuring our region is ready for disasters by surveying shelters. Now, our region has over 1,200 shelters listed in the National Shelter System. Recently, he volunteered at local “vaccine drive through” events, partnering with local companies like Crystal Geyser and national companies such as Coca-Cola and Budweiser. Being a Red Cross volunteer has given him a lot of opportunities in retirement. It has taken him to many places, where he works hard and takes the time to have fun. Mark says he’s also quite invested in supporting the next generation of volunteers.

 The need for volunteers has never been greater as we experience larger and more intense disasters across the country. Turn your compassion into action by becoming a Red Cross disaster response volunteer today.

 

Chapter Leadership

 “Knowing I am helping to relieve human suffering by serving in the world’s largest humanitarian organization keeps me engaged as an American Red Cross Volunteer.” 

 Meet Phyllis Arnold Rand of Lewiston, Maine. Phyllis has volunteered with the Red Cross for 13 years. She has been in the wastewater treatment profession for over three decades, currently working as the Water Quality Coordinator at the Greater Augusta Utility District in Augusta. As the youngest of six children in a military family, Phyllis has a personal connection to the Red Cross. Her mother reminded her of a story from her childhood, when her father was serving his second tour of duty in Vietnam. Her family had moved to Fort Bragg, North Carolina, and faced financial hardships due to “red tape” regulations. Her mother reached out to organizations that aid military families, but none of them were willing to help her. That all changed after somebody suggested that she contact the Red Cross. Ultimately, the Red Cross sent an emergency message to her father, and his commanding officer was able to help the family get on their feet. When Phyllis heard the story of how the Red Cross helped, she wanted to pay it forward.

 

Phyllis has taken on several roles that are of service to specific groups, including Community Volunteer Leader (CVL), Government Operations Manager, Veterans’ Affairs Voluntary Service Representative. Last July, Phyllis deployed to Oregon during the Bootleg Fires. On this disaster relief operation, she worked from an Incident Command Post where she provided daily broadcasted briefings. She has contributed over 1,500 volunteer hours, and last year, she was recognized by the White House. She received the President’s Gold Volunteer Service Award and the 2020 Letter of Commendation from President Biden. Her motto is Semper Gumby, a navy term for “always flexible.”

 In October, Phyllis tried something new. She donated blood for the first time and learned that her blood has a special characteristic that makes it compatible to people with sickle cell disease! This energized her to run her first blood drive, which will be on the upcoming Juneteenth and is open to all donors. She is hoping the drive will encourage other African American donors to roll up a sleeve.

The Red Cross Sickle Cell Initiative is an enterprise-wide campaign to triple the number of African American blood donors by the end of December 2025. This national effort will help the American Red Cross eliminate the gap in our ability to meet hospital demand and provide the most compatible units for patients with sickle cell disease. This disease is the most common genetic blood disease in the U.S., affecting about 100,000 people—primarily affecting Black and African American individuals. Though there is no widely available cure, the Red Cross supports one of the most critical sickle treatments of all—blood transfusions. For many patients, a close blood type match is essential and is found in donors of the same race or similar ethnicity.

 

Biomedical Services 

“I enjoy volunteering because it makes me feel like I’m helping people and I really enjoy that. I also enjoy working alongside the paid and volunteer staff, we all get along so well!”

 Meet Bill Sanderson of Burlington, Vermont. Bill has volunteered at the Burlington Blood Donation Center for five years – in fact, he is known as a “weekly pillar” there. When he was interested in the possibility of volunteering with the Red Cross, he met with the head volunteer coordinator in his area. Having previously donated blood with the Red Cross, he was now interested in helping others with their donations. His first position at the donor’s center was in the canteen. That’s where donors go to sit, eat a snack, and have a drink after their blood donation. Bill always talked to them about their experiences, and in turn, he heard many heartwarming stories of why they chose to donate. Later, he was promoted to the Blood Donor Ambassador position, and he moved up to the front desk. Now when someone walks in to give blood, Bill is their first point of contact. He checks donors in for their appointments, and some days, he is able to accept walk-ins. If someone walks in on a fully booked day, Bill works to find them another convenient time to donate.  

 After a donor is checked in, they are given a colored nametag: Green for new donors, light red for returning donors, and dark red for a donor giving a “power red” donation. A “power red” donation uses a special machine, which allows donors to safely donate two units of red blood cells during one donation. This returns their plasma and platelets to them, and ultimately maximizes the impact of their donation. Over time, the Blood Donor Ambassador role has changed as technology has advanced. For instance, the Red Cross has implemented Rapid Passes, where donors can fill out the pre-appointment paperwork online. They have also brought new technology to the blood center, such as screens where donors can scan their own ID or donor cards. Bill has contributed so much for a simple reason: he enjoys helping people and hearing their stories.

 Just as disasters happen every day, the need for blood is constant. Every two seconds someone in the U.S. needs blood and the Red Cross collects 40% of the nation’s blood supply. If Bill’s experiences sound like something you might enjoy, consider joining our team as a volunteer to help ensure new moms, cancer patients and accident victims have access to safe, lifesaving blood.

 

If you missed the “Voice of Volunteerism” panel, you can watch the hour long discussion here.

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